Our Customer Service Representatives are knowledgeable and effective communicators, serving both our clients and patients. They are the public face and voice of our hospital, they provide excellent and compassionate services to every client. They greet clients, answer phones, provide general information, schedule appointments, enter data into the computer, process payments, and manage medical records. From the first moment a client checks in with their pet, our Customer Service Representative's provide the warmest and most welcoming experience possible. They have compassion for the animals and understand the stress it can put on an owner. At the end of each appointment, a CSR reviews with our clients all charges, doctor's notes and directions for medications dispensed. They ensure that the owner understands the care they need to provide to their pet
We take pride in making sure our Customer Service Representative staff skills are the most up to date information in our field. We have regular team meetings to discuss policies and protocols; new equipment, services, products and client service. In addition, every year all Customer Service Representatives must complete a minimum of 7 hours of continuing education yearly.
Our Customer Service staff take pride in the role they fill at our hospital.
Scroll below to find out more about our wonderful team of Customer Service Representatives.
Ashley is originally from Newburgh, NY. She graduated from Morrisville State College in 2013 with a Bachelors degree in Equine Science and Business Management. After graduation she worked as a large animal and small animal technician gaining experience in prevention care, emergency care, dentistry, surgery and customer service.Read More
Dawn joined the Cherry Ridge Veterinary Clinic's team in May 1987. Dawn is one of our Surgery Technicians and assists the doctors with routine surgeries to emergency surgery . She manages the maintenance of all surgical equipment, instruments, and monitoring devices. You may even see her smiling face at the front desk helping out our CSR staff.Read More
Elizabeth graduated from Johnson College in 2006 with an Associate of Science degree in Veterinary Technology and received her state certification in the summer of 2009. She was born and raised in Brooklyn NY and moved to Honesdale in 2005.Read More
Jocelyn, a Licensed Veterinary Technician, graduated from Johnson College in 2013 with an Associate of Science degree in Veterinary Technology. After graduation Jocelyn worked at the Northeast Veterinary Referral Hospital gaining experience in emergency care.Read More
Katie has joined our team in October of 2014.. She has seven years experience in customer service , and loves it! She graduated from Wallenpaupack in 2008, and married her high school sweetheart, Matt.Read More