Our Customer Service Representatives are knowledgeable and effective communicators, serving both our clients and patients. They are the public face and voice of our hospital, they provide excellent and compassionate services to every client. They greet clients, answer phones, provide general information, schedule appointments, enter data into the computer, process payments, and manage medical records. From the first moment a client checks in with their pet, our Customer Service Representative's provide the warmest and most welcoming experience possible. They have compassion for the animals and understand the stress it can put on an owner. At the end of each appointment, a CSR reviews with our clients all charges, doctor's notes and directions for medications dispensed. They ensure that the owner understands the care they need to provide to their pet
We take pride in making sure our Customer Service Representative staff skills are the most up to date information in our field. We have regular team meetings to discuss policies and protocols; new equipment, services, products and client service. In addition, every year all Customer Service Representatives must complete a minimum of 7 hours of continuing education yearly.
Our Customer Service staff take pride in the role they fill at our hospital.
Scroll below to find out more about our wonderful team of Customer Service Representatives.
Bio coming soon.
Dawn joined the Cherry Ridge Veterinary Clinic's team in May 1987. Dawn is one of Customer Service representatives along with Pharmacy technician. Dawn lives in Honesdale with her husband Tony. They have three children, Tony Jr., Shadoe, and Mayne, six grandchildren, three granddogs and five grandcats. They keep their household lively with 4 dogs, and 4 cats. Dawn's hobbies include: camping, couponing, reading, crafting, canning, and spending as much time as she can with her family both two-legged and four-legged.Dawn feels lucky to be doing what she loves everyday and enjoys how there is never a dull moment.
Katie has joined our team in October of 2014.. She has seven years experience in customer service , and loves it! She graduated from Wallenpaupack in 2008, and married her high school sweetheart, Matt. They have three children and two dogs Macaroni and Moose (who were both rescues) and one cat Kitty Kitty. Katie's bright and bubbly personality combined with her permanent smile are an asset to our clinic. She enjoys her time at the front desk and being a part of our wonderful team. Katie's favorite part of working at The Cherry Ridge Veterinary Clinic is getting to see all of the different breeds and their personalities everyday.
Bio coming soon