Our Customer Service Representatives are knowledgeable and effective communicators, serving both our clients and patients. They are the public face and voice of our hospital, they provide excellent and compassionate services to every client. They greet clients, answer phones, provide general information, schedule appointments, enter data into the computer, process payments, and manage medical records. From the first moment a client checks in with their pet, our Customer Service Representative's provide the warmest and most welcoming experience possible. They have compassion for the animals and understand the stress it can put on an owner. At the end of each appointment, a CSR reviews with our clients all charges, doctor's notes and directions for medications dispensed. They ensure that the owner understands the care they need to provide to their pet
We take pride in making sure our Customer Service Representative staff skills are the most up to date information in our field. We have regular team meetings to discuss policies and protocols; new equipment, services, products and client service. In addition, every year all Customer Service Representatives must complete a minimum of 7 hours of continuing education yearly.
Our Customer Service staff take pride in the role they fill at our hospital.
Scroll below to find out more about our wonderful team of Customer Service Representatives.
Dawn joined the Cherry Ridge Veterinary Clinic's team in May 1987. Dawn is one of Customer Service representatives along with Pharmacy technician. Dawn lives in Honesdale with her husband Tony. They have three children, Tony Jr., Shadoe, and Mayne, six grandchildren, three granddogs and five grandcats. They keep their household lively with 4 dogs, and 4 cats. Dawn's hobbies include: camping, couponing, reading, crafting, canning, and spending as much time as she can with her family both two-legged and four-legged.Dawn feels lucky to be doing what she loves everyday and enjoys how there is never a dull moment.
Elizabeth graduated from Johnson College in 2006 with an Associate of Science degree in Veterinary Technology and received her state certification in the summer of 2009. She was born and raised in Brooklyn NY and moved to Honesdale in 2005. Elizabeth has always had a passion for animals and feels very lucky to be in a field where she is able to help the healthy stay healthy, and help the ill get well. She greatly enjoys her position as a CSR/CVT because she has the opportunity to meet new people and pets on a daily basis and use her veterinary technician skills to educate them and build relationships. Elizabeth is happily married, with two sons Drew and Greyson. She also shares her home with three dogs named Nikki, Ozzy, and Ty, and two cats named Brody and Jayce. Outside of work, Elizabeth enjoys kayaking, walking, crafts, gardening, and spending time with family and friends.
Gabriella is currently attending Johnson College to earn her degree in the Veterinary Technology field. She was born and raised in Staten Island New York and moved to Pennsylvania in 2006. Gabriella is a graduate of North Pocono high school. She has two dogs, Moe and Boo, one cockatoo and a salt water tank. Gabriella has been in the Veterinary Field for the past five years. She enjoys working with clients and helping their pets. She is very passionate about animals, hiking, photography and reading.
Katie has joined our team in October of 2014.. She has seven years experience in customer service , and loves it! She graduated from Wallenpaupack in 2008, and married her high school sweetheart, Matt. They have three children and two dogs Macaroni and Moose (who were both rescues) and one cat Kitty Kitty. Katie's bright and bubbly personality combined with her permanent smile are an asset to our clinic. She enjoys her time at the front desk and being a part of our wonderful team. Katie's favorite part of working at The Cherry Ridge Veterinary Clinic is getting to see all of the different breeds and their personalities everyday.
Megan joined our CSR team in May 2019 and has several years of experience with customer service in the medical field. Megan graduated with a Bachelors degree from Pennsylvania State University.
Bio coming soon